Technical Support Packages for TrueConf Users
We offer our clients exclusive high-quality technical support. Our technical support team will promptly resolve any issues with TrueConf Server video conferencing system.
Technical Support Packages
| Basic | Extended | Full | |
|---|---|---|---|
| Access to documentation and blog tutorials |
 | | |
| Ability to submit tickets and track their status | | | |
| Priority phone support | 30 days following the purchase | | |
| Ticket response time | Up to 3 working days | Next working day | On the same business day |
| Troubleshooting of network setup, firewall settings and API usage | | | |
| Assigned support engineer | | ||
| High priority status for interoperability issues over third-party protocols like H.323, H.239, SIP, BFCP, WebRTC, RTSP, LDAP and SMTP | | ||
| Remote maintenance training for system administrators | | ||
| TrueConf MCU technical support * | Unavailable | | |
| TrueConf Server for Linux technical support ** | Unavailable | | |
| 1 Year Price | Free of charge | From 595 USD | From 995 USD |
* For TrueConf MCU, only full technical support package is provided. Pricing details can be found here.
** For TrueConf Server for Linux, only full technical support package is provided. Pricing details can be found here.
TrueConf Server renewal policy
| TrueConf Server Free | Annual license | Lifetime license | |
|---|---|---|---|
| Regular Software Updates | Free of charge | Free of charge | One year free. Extended or full technical support contract required further |
| Basic Support | Not available | Free of charge | Free of charge |
| Extended Support | According to support plan | According to support plan | According to support plan |
| Full Support | According to support plan | According to support plan | According to support plan |
TrueConf MCU renewal policy
| TrueConf MCU Free | Lifetime license | |
|---|---|---|
| Regular Software Updates | Free of charge | One year free. Full technical support contract required further |
| Basic Support | Not available | Free of charge |
| Extended Support | Not available | Not available |
| Full Support | According to support plan | According to support plan |
To find out details, please contact our sales department at: sales@trueconf.com.
Also, you can refer to the free help section on our website, where you can find answers to many frequently asked questions: