What’s the future of banking?

The future of banking will mostly depend on its ability to leverage modern technologies to gain customer trust. Financial institutions and banks will further focus on delivering financial services using digital technologies to reduce costs and queues, increase revenue and improve customer experience. Implementing video conferencing and real‑time content sharing for employees, customers, and partners will lead to job cuts at banks. Online and smartphone banking, as well as smart ATMs and VTMs will eventually kill traditional bank branches.

What trends are shaping banking in 2019?

A growing number of banks are moving towards smart branches with no full-time employees. Customers can get remote support with the help of video kiosks or e-banking apps. Banks are adopting AI technologies and machine learning for enhanced analytics, reporting, chatbots, and RPA. Banks are leaving traditional legacy systems behind and are moving towards digital services.

What technology will have the biggest impact on the banking industry?

Digitized customer journey will disrupt and radically change banking industry. The customer-centric perspective includes the adoption of embedded video conferencing in ATMs, VTMs, interactive kiosks, desktop and mobile banking applications. However, financial institutions have to make sure that the technology they are using is completely safe and controlled in-house or managed by IT security teams, preventing third-parties from accessing customer confidential information.

Video Banking Solutions

Video conferencing lets financial institutions keep client engagements personal, improves customer experience and expands the reach while cutting back on their expensive company investments. TrueConf provides the right tools for video banking and allows your consumers to get professional timely assistance and financial services regardless of their location.

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Why TrueConf?

Security-first

End-to-end encryption, ISO 27001 & GDPR compliance.

Calls, screen sharing & recording

Run video calls, share relevant files and documents & record your sessions.

Easy-to-use

Installed and deployed within 15 minutes without training or admin skills.

Total interoperability

TrueConf natively works with the tools you like to enable one click to join from any platform or device.

Enterprise-ready

Trusted by tens of thousands of banks and governments worldwide.

Dedicated support

From our seamless onboarding process, trainings and live demos, we are with you every step of the way.

Commercial Bank of Kuwait

Kuwait Kuwait

Thanks to TrueConf, we managed to deploy a budget-friendly video banking system that did not require complicated software, big-ticket equipment or large-scale developer support. By implementing solution, we improved our quality of client service and optimized business processes with reduced costs.

Bader Qamhieh, Head of IT Department

Success story

Solid Communication Platform for Video Banking

TrueConf Server is a self-hosted video conferencing system which provides 4K video quality and a set of cross platform applications to fit into any existing system or device and equip customers and financial institutions with high-end technology, like video banking services. Run video meetings for up to 1,500 participants, collaborate with your consumers or colleagues and get detailed analytical reports for any company, credit union or financial organization with TrueConf.

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Video-enabled branches

Provide financial services to your branch visitors and optimize your human resources with the help of video kiosks and self-service interactive panels.

Online and mobile banking

Add video calls to your banking apps to minimize queues in your branches and improve customer service.

Insurance services

Enable your insurance agents to solve typical claim management issues via video conferencing and assess the damage remotely.

Video teller machines (VTMs)

Embed video conferencing to your ATM to allow visitors complete basic banking transactions and receive real-time video consultations with remote agents.

Contact center

Provide remote support to your customers and deliver connected omni-channel experiences in your contact center.

Loans

Virtualize the money lending process and let customers make transactional queries with real-time video calls.

Click-to-Call Solution for Interactive Kiosks and VTMs

Integrate video conferencing into your interactive kiosk, VTM, virtual branch or banking IT service with TrueConf Kiosk! TrueConf Kiosk is a click-to-call open-source software that brings improved customer experience and provides white-labeling opportunities to suit your company’s needs. A video teller (a remote company worker assisting a customer via video conferencing) can guide a customer through every step of the transaction, connect additional call agents to the call, and provide visual cues thanks to content sharing support. All communication sessions run in a local company network and are safely recorded on the server for further reference and operator assessment.

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TrueConf Server operates in a secured LAN environment and ensures encrypted connection via TLS protocol. Additionally, TrueConf Server provides full integration with professional VPN gateways enabling end-to-end encryption of all corporate traffic between your network segments. With TrueConf, you can communicate securely within your organization while third parties are not able to monitor your communications. Video, audio and content are additionally protected using AES-256 encryption standard to increase safety of video banking technology.

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TrueConf can play a powerful role in improving customer care by providing content sharing capabilities that help present resources, simulations and all video banking financial services. With the help of content sharing, call agents can easily show order details to consumers, send visual aids, share required documents, and speed up banking IT services and transactions.

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Our built-in gateway features complete integration with third-party video conferencing endpoints and MCUs via SIP or H.323. All you have to do is register your existing VC equipment on TrueConf Server and call those endpoints like regular users.

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Your colleagues can participate in video meetings from any location or device. TrueConf Server provides free client applications for Windows, Linux, macOS, Android, iOS, browsers and even rooms! Mobile applications available in the App Store and Google Play make remote access to financial services and mobile video banking easier.

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Expand TrueConf functionality by adding extra features into our apps according to your requirements. With our development tools, you can create all video banking solutions and IT services, or integrate video conferencing into any existing application, even for mobile video banking. We provide full SDK documentation, use cases and GitHub YouTube demos on our developer portal. Additional software development and customization services are available upon request.

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With Trueconf Virtual Printer video banking operators can easily issue orders, bills, receipts or any other documents and promptly send them to remote printing right to the video banking kiosk, while a consumer can access the documents without leaving the site.