RPA technology is continuing to evolve and along with other NextGen technologies is creating the “Enterprise of the Future” which will thrive on Speed, Scale and Cognitive Automation
While there are several NextGen technologies for the scope of this paper we will discuss on AI, ML and IoT
Business Use case:
Digital Supply Chains across different Industry Verticals Let’s take shipping industry and cargo/freight as an example
1. Volume of data on paperwork and Invoices can be made smarter by RPA technologies which read massive amount of documentation by making it intelligent with Machine Learning Models
2. Cargo tracking made intelligent by using sensors and devices ( IoT technology) which transmit the data back in Real time
3. Data from the above steps are used by AI systems to decipher patterns and build prediction models while doing BAU work using RPA technology

Ajay Pandey is Business IT Leader with Two decades of experience on Quality Engineering focusing on building Specialized practices, Niche accelerators, Delivery Management and Test Management
He is currently working as a Practice Head for Mobility, Cloud and AI Assurance Practice where he handles Delivery Assurance, Pre-Sales and Solution Development of niche skills which includes all Mobile and SaaS based applications like Salesforce, Workday, MS CRM and ServiceNOW, Hybris, Pega, Appian, Adobe experience manager and AI/Chatbots Prior to this he has been with Capgemini, IBM and Infosys in various leadership roles.